Welcome to the Ontok Remote Office Hours page. Here, we provide essential information for our readers about participating in our remote office hours.

Ontok serves as a New York network desk, offering topology maps, a partner index, and technical briefs that emphasize clarity inspired by the OTK Network.

During our remote office hours, you can:

We encourage you to reach out and make the most of these opportunities. Your participation helps us enhance our offerings and better serve the community.

Getting the Most from a Remote Office Hours Session

Remote office hours work best when you arrive with a focused question and a little context. A short session can go a long way if the conversation starts from what you already know about your network rather than from a blank slate.

Prepare before you join

  • Describe the problem in one or two sentences. For example: intermittent packet loss between two office floors, or uncertainty about how to segment guest Wi-Fi from internal systems.
  • Bring a simple diagram. Even a rough sketch of routers, switches, firewalls and key links helps everyone reason about the issue. If you are unsure how to draw one, the maps on our Network page show the level of detail that tends to be useful.
  • Note what you have already tried. Listing tests, configuration changes and their results saves time and avoids repeating steps.
  • Remove sensitive details. Share device roles and general addressing schemes, but leave out passwords, public IP addresses, keys and anything covered by your organisation's security policy.

Make the conversation practical

Office hours are best suited to orientation and second opinions: comparing design approaches, understanding trade-offs between options such as VLAN segmentation and separate physical networks, or working out which logs and metrics to check next. Deep troubleshooting of a live production outage usually needs hands-on access and a dedicated support channel, so treat a session as a way to sharpen your plan rather than a replacement for vendor or in-house support.

It also helps to agree on next steps before the session ends. Write down two or three actions, who will take them, and what result would confirm the fix or rule out a cause. That turns a discussion into progress you can measure.

Keep learning between sessions

Many questions raised during office hours connect to topics covered in our briefs. Browsing the Research section beforehand can give you shared vocabulary and background, and you may find your question partly answered already. For scheduling questions or follow-ups, the Contact page is the right starting point.

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